Refund Policy

1. Refund Eligibility

Refunds are generally only issued in the following circumstances:

• Transaction error: If a transaction is processed incorrectly due to a technical error on our part, we will issue a full refund to the original payment method.
• Merchant error: If a merchant processes a refund through their QuickTxn dashboard, the funds will be returned according to the merchant's refund policy.
• Chargeback: If a customer successfully disputes a transaction with their bank, the funds will be refunded to the customer and deducted from the merchant's account.

2. Non-Refundable Transactions

Please note that refunds will not be granted in the following cases:

• Digital products: Due to their nature, refunds cannot be issued once a digital product has been downloaded or accessed.
• Services: Refunds for services will be determined by the merchant's individual policy.
• Authorized transactions: Refunds will not be issued for transactions that were properly authorized by the customer.
• Processing fees: Transaction processing fees are non-refundable, even if the underlying transaction is refunded.

3. Refund Timeframes

• QuickTxn-initiated refunds: For refunds directly issued by QuickTxn due to an error, the refund will be processed within 3-5 business days.
• Merchant-initiated refunds: The timeframe depends on the merchant's processing time and the customer's bank (typically 5-10 business days).
• Chargebacks: The resolution timeline is determined by the card issuer and may take up to 60 days.

Note: The time it takes for the refund to appear in your account may vary depending on your financial institution.

4. How to Request a Refund

The refund process differs based on the situation:

• Merchant issues: Contact the merchant directly first to request a refund through their QuickTxn dashboard.
• Technical errors: For suspected QuickTxn system errors, contact our support team with transaction details.
• Disputed transactions: To dispute a transaction, contact your bank to initiate a chargeback process.

Please have your transaction details ready including date, amount, and merchant information when requesting a refund.

5. Merchant Responsibilities

Merchants using QuickTxn must:

• Clearly display their own refund policy to customers before purchase
• Process valid refund requests promptly through their QuickTxn dashboard
• Maintain sufficient funds in their account to cover potential refunds and chargebacks
• Respond to chargeback notifications within required timeframes